Background for Insurance Inquiry

Insurance Inquiry

Underwriting Inquiries

To prevent and reduce the occurrence of fraudulent claims, Integrity Malaysia provides underwriting inquiry services. Our consultants will design an underwriting program for our clients. Based on the agreed scope of work, our investigators will conduct a range of verifications and obtain evidence to support the underwriting process.

Claim Inquiries

Integrity Malaysia provides claim inquiries to insurance companies to collect all related facts and necessary evidence to accept or reject the claim. The claims are related to life insurance, health, and general insurance policies.

Our investigators conduct the following activities:

Interviews with neighbourhood representatives and neighbours

Interviews with employers

Interviews with patients, family or friends of patients

Directory searches (phone directories, online directories, database)

Search for witnesses

Request for information, medical records

Focused media checks (Internet and newspapers, obituaries, etc.)

Collection of photographic evidence

Surveillance & activity checks

Taking statements (handwritten, signed statements, tape-recorded)

Verifications with relevant national or regional institutions or organizations such as health departments, police units, hospitals, clinics, laboratories, doctors, undertakers, funeral homes, and or crematoria

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